Insights

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Common Pitfalls When Outsourcing
Not all outsourcing projects result in resounding success.  This video identifies 6 of the most common pitfalls to avoid when engaging with a BPO.
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Building An Extended Team
Paragon’s approach to building extended teams is a collaborative effort with our client-partners. This video discusses the basic steps involved in starting your own team with Paragon, and how we...
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Finding the right BPO
A successful outsourcing engagement depends on finding the right BPO partner. While cost savings is one of the key advantages of outsourcing, it shouldn’t be your only criterion. Some of...
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Recruiting And Retaining The Best Talent
The strength of any BPO is in its people.  Compelling offers, consistent recruitment drives, and a strong, attractive reputation are key factors to recruiting the best candidates.  Ongoing support and...
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The Importance Of Company Culture
Retention, productivity, and morale are often directly influenced by a company’s culture. As an outsourcing company, Paragon understands the need to keep our talented professionals motivated and engaged. This video...
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Interview with the CEO
Nicolette Henson, CNN Philippines/CLTV36 Anchor, interviews our CEO/President, Isaac Kohno about Paragon’s recent Contact Center of the Year Award.  The interview also touches on topics such as Paragon’s unique value...
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