Paragon Outsourcing is proud to announce its inclusion in the highly regarded Global Outsourcing Firm (BPO) Index, published by Outsource Accelerator. This achievement underscores Paragon Outsourcing’s dedication to excellence and its significant impact on the global outsourcing industry.
The Global Outsourcing Firm Index is a comprehensive and authoritative ranking that evaluates outsourcing providers based on rigorous analysis of over 20 objective performance metrics over the past 12 months.
This recognition highlights Paragon’s ability to strategically source talent for diverse roles, ranging from simple non-voice positions to highly sophisticated technical specialists.
Another factor in determining rankings is value. Typically, the cost of an engagement with Paragon is 20% below that of other BPOs, often resulting in client savings of 70% or more. While maintaining low prices, Paragon achieves significantly higher KPIs. CSATs, for example, often improve by over 100% after a client switches to Paragon.
“We are thrilled to be recognized among the top global outsourcing firms by Outsource Accelerator,” said Isaac Kohno, CEO of Paragon Outsourcing. “This ranking is a testament to the hard work and dedication of our team, who consistently strive to provide innovative and high-quality outsourcing solutions. We are committed to continuing to enhance our services and deliver exceptional value to our clients.”
Don Bautista, Paragon Outsourcing’s COO also added “Our inclusion in the index reflects our operational strength. That foundation is what allows us to operate at a lower cost while achieving higher KPIs for our clients.”
This achievement marks a significant milestone for Paragon Outsourcing and reinforces its position as a trusted and reliable partner in the global outsourcing market. The company remains focused on driving innovation and delivering tailored solutions that meet the evolving needs of its clients.
About Outsource Accelerator
Outsource Accelerator is the leading independent resource for outsourcing information, education, and advisory. Their Global Outsourcing Firm (BPO) Index provides a comprehensive and data-driven ranking of the world’s top outsourcing providers.