Tech Support

How Does Tech Support Work?

Tech support workers manage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving
network issues, and installing and configuring hardware and software.

IT Support & Managed Services

Complete visibility of support tickets and calls

Strategic Advice

Regular Health Checks

Cloud

Backup & disaster recovery

Microsoft 365

Microsoft Azure

Desktop as a service

Audio

Security reviews/assessments

Industry leading security

Security training

Accreditation compliance support i.e
Cyber Essentials

Technical Support Responsibilities:

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.

How Paragon Outsourcing can help your Tech Support needs?

Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, Paragon technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Thank you for submitting your information. One of our client solutions managers will get in touch with you soon!