Paragon Outsourcing’s approach is fully bespoke for every client, delivering individual solutions underpinned by full feasibility studies that model and map your processes rather than off-the-shelf service packages. A crucial factor is that we adapt to your processes rather than imposing our own, which makes the transition to outsourcing very easy, supported by robust transition plans to make sure your business doesn’t miss a beat. Once the transition is complete we function as an extension of your operation and our staff are proud to be part of your team.
Making a Start
For many clients, the decision to outsource is the result of a journey of exploration where a desire to retain in-house core processes simply can’t be balanced with the demands of quality and cost. Outsourcing to us provides cost-effective access to technical specialists who genuinely lead their disciplines and can map, recreate and run complex processes that traditional BPO partners would not be able to deliver. In turn, our technical leaders are backed by robust protocols for transition, quality management and process improvement to make sure clients migrate smoothly and reap the benefits of our continuous improvement programs as they go forward.
Our engagement with a client works in several phases.
We analyse a client’s business goals and objectives, define the requirements we must meet, work up a high-level process understanding, analyse potential costs and develop a business case.
Business Process Transition
In addition to developing a detailed project plan, we produce service level agreements and escalation protocols, communication and training plans, documentation, performance and management protocols, and a pilot.
Steady State Delivery
Once the project is in operation, we closely monitor and manage it to make sure it meets our agreed standards in areas such as quality, efficiency and customer experience. Our commitment to training excellence ensures our fully engaged team are equipped to operate at the highest levels.
We also ensure that we work with the client to actively pursue opportunities to review, refine and improve their processes. Using Six Sigma data-driven methodologies, we add significant value through continuous, disciplined process improvement.