Customer Support

Customer success has always been seen as a contributor to product adoption, retention, and account expansion. While the front roles are acquired by the marketing, sales, and product team, customer success has acquired the perception of the back-end role for generating revenues.

At Paragon, Our team of dedicated Customer Success Managers is committed to educating and empowering you with the tools to meet your business goals.

How Does Customer Support Work?

Paragon implements advanced solutions for many businesses that grants management, digital service portals, and security management. Once a solution has been implemented by our project delivery teams, our Customer Success team offers a range of services that assist our clients in maximizing user uptake and the efficient and effective operation of the new solution in their environment.

At its core, Customer Support is a partnership. We bring a dedicated Success Manager to your business who leverages all of Paragon’s expertise, resources, tools, and guidance to drive your organization toward solutions that transform how you do business.

Dedicated Success Manager

From the initial platform integration to building complex retention campaigns, your dedicated CSM will be counseling you every step of the way.

Deliverability Support

To make sure you maintain a healthy deliverability reputation score, your CSM provides continuous support and guidance.

Strategic Planning

Let the creative juices start flowing. We’ll work together to design highly effective acquisition and retention campaigns to meet your roadmap and benchmark goals.

Technical Integration

Our team of experts will make sure you have a smooth transition to Paragon’s platform. With a well-defined migration and integration process, we guarantee you will launch your first campaign faster than other companies.

Product Adoption

Paragon provides a structured onboarding program to quickly get acquainted with the product’s tools, terminology, and documentation.

Featured Insight

Be the first to learn what we’re building at Paragon, and how it can help your business grow. From beta features to new features, your CSM will provide hands-on training to ensure a seamless rollout.

Why You Need Customer Support In Your Business?

  • 12 Month Messaging Strategy
    Learn from monthly deep-dive calls and Quarterly Success Reviews to improve initiatives, optimize campaign strategies, and leverage insights.
  • Technical Support
    Unlike some of our competitors, we don’t offer different levels of technical support. Everyone is entitled to premium support and meeting for urgent matters during normal business hours.
  • Feature Request Escalation
    All you need to do is ask. We’ll prioritize the features you need most.
  • Competitor Reports
    Find out how similar businesses are running their messaging strategies.

How Paragon Outsourcing can help your Customer Support needs?

We’re here to get you up and running fast—to migrate your data, set up reports, help with automation, or even supplement your team with Paragon Outsourcing Professionals. Whatever it is you need, our Customer Success team is here to help you become as proficient as we are in the platform.

We’ve worked with all sorts of organizations to pull data from the oldest legacy systems or revamp broken processes. Whether you’re just getting started or have an advanced, tech-savvy team, Galvanize has the experts and the experience to help you reach your goals.

Start your journey with Paragon!

We have experience of matching the world’s best talent with opportunities by combining amazing people with cutting edge of technology. To ensure we attract top quality talent, Paragon Outsourcing has regular, open dialogue with candidates and clients. We treat people with respect and understand your individual needs.

It’s these authentic values, and human-centric expertise, which make us the perfect talent partner.

Ready to simplify your business?

Get in touch and let our experts provide you with the insights you need.