WORK AT PARAGON
Find the career you deserve.
We are a fun-loving team, full of data-driven innovators, creative thinkers, and passionate collaborators. Sound like you?
Technical Support Representatives
- Technical Support Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to product issues, product support or any technical support or troubleshooting needed.
- Fluent BOTH in English and Spanish
- Must possess at least a Vocational Diploma, *Bachelor’s / College Degree in any field.
- MUST have at least 1 year of level 2 technical support experience in a BPO setting.
- Knowledgeable in Windows OS
- MUST have experience in SQL server and other database management
- MUST be skilled in providing excellent customer service.
- Excellent problem-solving, listening, communication, and customer service skills.
- Results-oriented, with the ability to prioritize effectively in a fast-paced and dynamic work environment.
- Ability to make effective judgments on available data.
- Ability to identify the steps to be taken to achieve objectives.
- Ability to use judgment to make sound decisions when faced with competing priorities.
- Experience with ticket management.
- Excellent communication skills, both written and verbal.
- Amenable to work on shifting schedule/weekends/holidays/overtime.
Paragon Building, 2/F, McArthur Highway, Clark Freeport Area, Philippines 2009
Ready to be one of us?
Please fill-up the form. One of our staff will contact you within the next 72 hours.