WORK AT PARAGON

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We are a fun-loving team, full of data-driven innovators, creative thinkers, and passionate collaborators. Sound like you?

Technical Support Representatives

Position: 

Full time

Job Description:

  • Technical Support Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to product issues, product support or any technical support or troubleshooting needed.

Qualifications:

  • Fluent BOTH in English and Spanish
  • Must possess at least a Vocational Diploma, *Bachelor’s / College Degree in any field.
  • MUST have at least 1 year of level 2 technical support experience in a BPO setting.
  • Knowledgeable in Windows OS
  • MUST have experience in SQL server and other database management
  • MUST be skilled in providing excellent customer service.
  • Excellent problem-solving, listening, communication, and customer service skills.
  • Results-oriented, with the ability to prioritize effectively in a fast-paced and dynamic work environment.
  • Ability to make effective judgments on available data.
  • Ability to identify the steps to be taken to achieve objectives.
  • Ability to use judgment to make sound decisions when faced with competing priorities.
  • Experience with ticket management.
  • Excellent communication skills, both written and verbal.
  • Amenable to work on shifting schedule/weekends/holidays/overtime.

Location:

Paragon Building, 2/F, McArthur Highway, Clark Freeport Area, Philippines 2009

Industry
 
Call Center/IT-Enabled Services/BPO
Benefits & Others:
 
HMO, Loans, Business (e.g. Shirts), Shifting Schedules

Ready to be one of us?

Please fill-up the form. One of our staff will contact you within the next 72 hours.