We are looking for a reliable and goal-oriented Operations Manager to join our fast-growing team
Position:
Full time
Job Description:
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Manage day to day operations; provide inspired leadership
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Conduct staff performance reviews, assess needs, improve, analyse and other operational strategy assessments and assures quality metrics are met
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Develop, implement, and review operational policies and procedures
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Promote a culture that encourages top performance and high morale
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Aid the human resources department in the recruitment process by interviewing potential hires and outlining clear job expectations
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Conduct weekly coaching and training sessions with team members
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Helps Team Managers, Team Leaders, and/or agents with challenging sales and performance issues
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Summarize, collect and analyze trends and data for regular performance reports
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Presents monthly and annual action plans and objectives
Qualifications:
- Bachelor’s Degree Holder
- 5+ years of managerial experience in a BPO setup
- Experience in sales accounts or telemarketing is a plus
- Strong knowledge in creating balanced KPIs and metrics set by the employer/clients
- Excellent verbal and written communication skills
- Excellent presentation and interpersonal skills
- Demonstrated ability to develop leaders and excellent motivational skills
- Strong Leadership with Initiative ability
- Well-developed Analytical and Problem Solving Skills
- Negotiation Skills and Program Management Skills
- Can work under pressure, Goal-oriented
- Advanced knowledge of call center services industry and best practices, understanding ramifications of call center actions on the business, client, and employees
Location:
Paragon Building, 2/F, McArthur Highway, Clark Freeport Area, Philippines 2009
Industry:
Call Center/IT-Enabled Services/BPO
Benefits & Others:
HMO, Shifting Schedules
