WORK WITH US!

Find the career you deserve.

Nurturing the best talents with our people-first and work-life integration practices.

At Paragon, Our employees are our most important asset. With us, you can be your best and truest self in an inclusive environment guided by our culture of openness and diversity.

Operations Manager

We are looking for a reliable and goal-oriented Operations Manager to join our fast-growing team

 

Position: 

Full time

 

Job Description:

  • Manage day to day operations; provide inspired leadership
  • Conduct staff performance reviews, assess needs, improve, analyse and other operational strategy assessments and assures quality metrics are met
  • Develop, implement, and review operational policies and procedures
  • Promote a culture that encourages top performance and high morale
  • Aid the human resources department in the recruitment process by interviewing potential hires and outlining clear job expectations
  • Conduct weekly coaching and training sessions with team members
  • Helps Team Managers, Team Leaders, and/or agents with challenging sales and performance issues
  • Summarize, collect and analyze trends and data for regular performance reports
  • Presents monthly and annual action plans and objectives

Qualifications:

  • Bachelor’s Degree Holder
  • 5+ years of managerial experience in a BPO setup
  • Experience in sales accounts or telemarketing is a plus
  • Strong knowledge in creating balanced KPIs and metrics set by the employer/clients
  • Excellent verbal and written communication skills
  • Excellent presentation and interpersonal skills
  • Demonstrated ability to develop leaders and excellent motivational skills
  • Strong Leadership with Initiative ability
  • Well-developed Analytical and Problem Solving Skills
  • Negotiation Skills and Program Management Skills
  • Can work under pressure, Goal-oriented
  • Advanced knowledge of call center services industry and best practices, understanding ramifications of call center actions on the business, client, and employees

 

Location:

Paragon Building, 2/F, McArthur Highway, Clark Freeport Area, Philippines 2009

 

Industry:

Call Center/IT-Enabled Services/BPO

Benefits & Others:

HMO, Shifting Schedules

Ready to be one of us?

Please fill up the form and upload your latest CV/Resume. Our staff will contact you within 72 hrs.

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START GROWING WITH US!

Innovative Way To Start Your Business

We have experience of matching the world’s best talent with opportunities by combining amazing people with cutting edge of technology. To ensure we attract top quality talent, Paragon Outsourcing has regular, open dialogue with candidates and clients. We treat people with respect and understand your individual needs.

It’s these authentic values, and human-centric expertise, which make us the perfect talent partner.