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At Paragon, Our employees are our most important asset. With us, you can be your best and truest self in an inclusive environment guided by our culture of openness and diversity.

Operations Director

Paragon Outsourcing is looking for a Operations Director!
We are a young, experienced, dynamic company with in-depth knowledge of the new trends in the outsourcing industry. Be a part of our continually growing company.

Position: 

Full time

 

Job Description:

  • Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.
  • Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
  • Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.
  • Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs.
  • Uphold organization policies and standards, ensuring legislative regulations are followed.
  • Work closely with human resources to lead the team with integrity and establish and maintain a trusting, inclusive, and productive environment.
  • Direct and oversee operations staff to ensure that they are motivated and trained to carry out their responsibilities to the required standard.
  • Develop and implement policies and procedures to ensure that core operational functions achieve their business objectives.
  • Develop and control operational budgets to promote profitability and ensure the company has all the resources required to meet its objectives within agreed financial parameters.
  • Maintain working relationships with all other directors to ensure effective coordination of all company activities in support of corporate objectives.
  • Evaluate overall company performance by gathering, analyzing, and interpreting data and metrics.
  • Act as the company’s main adviser on all issues relating to operational functions and keep abreast of the latest developments to ensure that the company maintains its competitive position.
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
  • Manage procurement processes and coordinate material and resource allocation.
  • Oversee customer support processes and organize them to enhance customer satisfaction.
  • Review financial information and adjust operational budgets to promote profitability.
  • Manage relationships/agreements with external partners/vendors.
  • Ensure that the company runs with legality and conformity to established regulations.

 

Qualifications:

  • Bachelor’s Degree holder in business administration or relevant field; MSc/MA will be a plus.
  • Proven experience as Director of Operations or equivalent position.
  • Knowledge of the industry’s legal rules and guidelines.
  • Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management.
  • Proven ability to plan and manage the operational process for maximum efficiency and productivity.
  • Working knowledge of data analysis and performance/operation metrics.
  • Familiarity with MS Office and various business software (e.g. ERP, CRM, Salesforce).
  • Analytical skills to evaluate data and performance/operation metrics.
  • Excellent interpersonal and negotiating skills.
  • Excellent organizational and leadership abilities.
  • Excellent time management skills.
  • Excellent decision-making skills.

Location:

Paragon Building, 2/F, McArthur Highway, Clark Freeport Area, Philippines 2009

 

Industry:

Call Center/IT-Enabled Services/BPO

Benefits & Others:

HMO, Shifting Schedules

Ready to be one of us?

Please fill up the form and upload your latest CV/Resume. Our staff will contact you within 72 hrs.

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START GROWING WITH US!

Innovative Way To Start Your Business

We have experience of matching the world’s best talent with opportunities by combining amazing people with cutting edge of technology. To ensure we attract top quality talent, Paragon Outsourcing has regular, open dialogue with candidates and clients. We treat people with respect and understand your individual needs.

It’s these authentic values, and human-centric expertise, which make us the perfect talent partner.