Paragon Outsourcing is looking for a Customer Service Outbound Representative!
We are a young, experienced, dynamic company with in-depth knowledge of the new trends in the outsourcing industry. Be a part of our continually growing company.
Position:
Full time
Job Description:
- Contact businesses or private individuals by phone
- Handle customer inquiries both over the phone and by email
- Resolve customer complaints
- Identify and overcome objections
- Maintain customer databases and update existing customer information when necessary
- Document all call information according to standard operating procedures
- Ensure customer satisfaction and provide professional customer support
Qualifications:
- At least a high-school graduate or graduate of any vocational courses
- Proficient in the Microsoft Office suite specifically, Excel and PowerPoint
- Must have an above average-client communication, both written and verbal
- Able to analyze data and reports
- Ability to work efficiently in a fast-paced environment
- Self-motivated, but also can work well in a team
- Ability to proactively organize daily tasks
- Experience in CRM is not required but is a plus factor
- With/without BPO experience
- Should have a minimal accent
Location:
Paragon Building, 2/F, McArthur Highway, Clark Freeport Area, Philippines 2009
Industry:
Call Center/IT-Enabled Services/BPO
Benefits & Others:
HMO, Shifting Schedules