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Find the career you deserve.

Nurturing the best talents with our people-first and work-life integration practices.

At Paragon, Our employees are our most important asset. With us, you can be your best and truest self in an inclusive environment guided by our culture of openness and diversity.

Account Management Specialist

Paragon Outsourcing is looking for an Account Management Specialist!
We are a young, experienced, dynamic company with in-depth knowledge of the new trends in the outsourcing industry. Be a part of our continually growing company.

Position: 

Full time

 

Job Description:

  • Open and maintain customer accounts by recording account information
  • Resolve product or service concerns by clarifying the customer’s complaint or inquiry; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
  • Prepare reports by collecting customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid, and complete information by using the right tools and other methods
  • Meet personal KPI targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the AHT
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • Greet customers warmly and ascertain concerns or reasons for calling
  • Cancel, downgrade, or refund accounts but attempt to retain the customer
  • Attempt to persuade the customer to reconsider cancellation
  • Inform customers of deals and promotions
  • Utilize computer technology to handle high call volumes
  • Populate all required daily report
  • Work with the customer service manager to ensure proper customer service is being delivered

 

Qualifications:

  • High school diploma or equivalent
  • Proficient in relevant computer applications and call center systems
  • Good typing skills
  • Knowledge of phone etiquette and methods
  • Proven track record in hitting goals
  • Able to speak the English language very well
  • Excellent Communication skills both in written and verbal
  • Preferably 4-5 years of working experience with account management and/or collection
  • Must be persuasive, tenacious, and adaptable
  • Must be a problem solver and with proven Negotiation skills
  • High-Stress Tolerance & high energy level
  • Able to Multitask

 

Location:

Paragon Building, 2/F, McArthur Highway, Clark Freeport Area, Philippines 2009

 

Industry:

Call Center/IT-Enabled Services/BPO

 

Benefits & Others:

HMO, Shifting Schedules

Ready to be one of us?

Please fill up the form and upload your latest CV/Resume. Our staff will contact you within 72 hrs.

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START GROWING WITH US!

Innovative Way To Start Your Business

We have experience of matching the world’s best talent with opportunities by combining amazing people with cutting edge of technology. To ensure we attract top quality talent, Paragon Outsourcing has regular, open dialogue with candidates and clients. We treat people with respect and understand your individual needs.

It’s these authentic values, and human-centric expertise, which make us the perfect talent partner.