Paragon’s Business Operations teams help our clients optimize their interactions with their customers. This encompasses outreach efforts to increase brand awareness, reach new customers, and support existing customers by providing email, chat, and phone assistance. It also includes personnel-intensive tasks such as order processing, database management, and research.
Business Operations is all about providing a workforce to manage your non-core operations. Small, medium, and large businesses alike often choose to outsource these functions to reduce costs and to give them the flexibility to quickly upsize or downsize their team as business needs dictate.
Paragon’s workforce comprises college graduates with 2 or more years of experience from top-notch companies such as Google, AutoDesk, TMobile, Thompson Reuters, and Sprint, among others. Fluency in English is standard but we also provide teams that speak Spanish, Korean, and Japanese. Below are some of the most popular functions fulfilled by our teams:
Email marketing is a core component of any digital marketing campaign and one of the least expensive, most effective ways to get your message out there. Building a mailing list is just one aspect of the process. Email marketing is used to inform, drive sales, and build a community around your brand (e.g. newsletters, special offers). Modern email marketing has moved away from one-size-fits-all mass mailings and instead focuses on segmentation and personalization.
Whether you’re launching an email marketing campaign to find, engage, or stay connected with customers, Paragon’s specialists have the expertise you need to spearhead your marketing efforts.
Lead Generation encompasses data mining, database cleanup, cold calls, data verification, lead qualification, email campaigns, and social media marketing. Our lead generation teams are experts at increasing your leads, improving the quality of your leads, improving lead data analytics, improving your conversion rates, and improving your ROI. Lead generation, while time-consuming, is a critical component to any sales and marketing strategy.
Paragon’s lead generation teams have the tools and experience you need to support your sales teams or to serve as your sales team themselves.
Tech Support, sometimes referred to as Help Desk, is ideally suited for outsourcing. Using state-of-the-art tools to manage and resolve your customers’ problems, Paragon’s tech support teams can provide round-the-clock support to offer accurate, patient, and friendly troubleshooting.
Although Fortune 500 companies have been outsourcing tech support for years, using a BPO like Paragon is also an optimal solution for small to mid-sized businesses looking to reduce the costs of hiring, training and maintaining their in-house team.
Outsourced customer support often bears the stigma of overworked and bored call center agents whom already frustrated customers can barely understand due to thick, foreign accents. While this is often true, Paragon’s customer support teams break this stereotype through friendly, accent-neutral service.
Customer support is more than just answering questions and resolving issues. It’s about creating a customer-centric, responsive brand that enhances the company’s reputation. Paragon can help you build and train your extended team to serve as your representative to the world.
A virtual assistant is a remote employee who can assist you with a variety of time-consuming tasks that remove you from your core business. Such tasks can include email management and filtering, booking appointments, following up with customers, receptionist duties, calendar management, researching for blogs and newsletters, transcription (transcribing voicemail, video, audio, meeting minutes, etc), basic social media management, and creating or responding to comments and reviews.
Paragon’s virtual assistants are ideal for entrepreneurs and owners of small companies who want to focus on growing their business rather than spend valuable hours on essential but mundane day-to-day tasks.
How we can help you
We provide global elite full customer lifecycle consulting and solutions: Messaging, Marketing, Technical Support, Customer Success, and Enablement for SaaS companies who need help aligning internal values and processes with customer needs.
We provide support for companies who need a completely outsourced post-sale strategy or have specific team augmentation needs. We quickly get up to speed on your product and work to improve the support experience, while providing feedback to make your product better.
Paragon staff understands the customer journey and can provide the leadership to guide users past technical, organizational, and mental roadblocks. We have years of experience in Customer Success to ensure your customers are in good hands.
Knowing your users and talking to them in their language is not a pre-sales or post-sales duty. A holistic customer success strategy requires understanding the entire customer lifecycle. Paragon Outsourcing has all software to use on every client demand such Microsoft Office, Adobe Collections, AutoDesk Software, and many more.
Start your journey with Paragon!
We have experience of matching the world’s best talent with opportunities by combining amazing people with cutting edge of technology. To ensure we attract top quality talent, Paragon Outsourcing has regular, open dialogue with candidates and clients. We treat people with respect and understand your individual needs.
It’s these authentic values, and human-centric expertise, which make us the perfect talent partner.
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