Keep up to date with our latest thoughts on local, regional, and global trends and issues, especially as they relate to how shifts in the outsourcing industry can impact your company.

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The coronavirus has impacted businesses worldwide, but the public’s need for products, services, and support has not diminished. While social distancing, self-quarantines, and work-from-home efforts help to minimize the spread of the virus, such measures can also cause significant disruption to a company.


MANILA — As Zoom rose to become the pandemic era’s top videoconferencing platform, the U.S. company turned to the Philippines, the world’s call center capital, for customer and operations support.

MANILA – Department of Trade and Industry (DTI) Secretary Ramon Lopez on Wednesday said that economic recovery is generally on the right path despite the decline in manufacturing purchasing managers’ index (PMI) in October.

The information technology-business process management (IT-BPM) industry is seen to grow 5 to 7 percent in 2021, according to Mike Lytle, chief operations officer of Teleperformance Philippines. 

Business process outsourcing firm Teleperformance Philippines said Tuesday it launched a new site in Bacoor, Cavite and started the expansion in Quezon City that will open up at least 3,000 regular jobs for Filipinos.

The Bangko Sentral ng Pilipinas (BSP) revised its balance of payments (BoP) projections amid the expected recovery in the local and global economies next year, a smaller trade deficit, the resilience of Overseas Filipino (OF) remittances and foreign direct investments (FDIs), and the build-up in gross international reserves (GIR). 

(Bloomberg) — The Philippines’ $26 billion outsourcing industry expects to continue growing despite the risks brought by the coronavirus pandemic, but sees a three-year government support plan as key to boosting its competitiveness. 

Foreigners with investor visas will be allowed to enter the Philippines starting on November 1, Malacañang announced on Friday. 

Businesses that adapt to digitalization will likely emerge stronger after the pandemic, a World Bank economist said on Tuesday. 

“This pandemic is an extraordinary shock yet there’s always a silver lining in any crisis.

MANILA – The coronavirus disease 2019 (Covid-19) pandemic did not stop players in the information technology and business process outsourcing (ITBPO) industry to invest in their workforce, executives of the IT and Business Process Association of the Philippines (IBPAP) said Friday. 

The business process outsourcing sector will hire at least 17,000 workers in the next three to four months, the Information Technology and Business Process Association of the Philippines said Thursday.

MANILA – Trade Secretary Ramon Lopez said the country must continue to reopen business activities to bring back jobs and the vibrant Philippine economy.
Commenting on the latest survey of the World Bank, the National Economic and Development Authority, and the Department of Finance, Lopez said the gradual and safe reopening of businesses will revive the economy.

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