Paragon Outsourcing Core Values

Paragon Outsourcing is a fully managed offshore staffing solutions company delivering world-class standards and unparalleled flexibility and transparency. We are greatly committed to delivering high-quality business solutions and fully managed staffing services to clients across a diverse range of industries including accounting and financial services, transport, construction, media, nonprofit, telecommunications, IT, legal, advertising, medical, retail and industrial. In the process, we are empowering staff operating from grade A office sites strategically located across Pampanga.

We see our role at Paragon Outsourcing quite differently from our primary competitors. Paragon endeavour to always represent our client’s interests and to assist our clients to build and develop high performing teams that are indoctrinated into both our clients operational and cultural DNA.

When we do our role well, we are invisible and are silently and seamlessly supporting our clients’ teams to excel. We complement our client’s efforts by continuously implementing a range of staff development and employee engagement initiatives throughout the journey of ‘their’ staff

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Paragon Outsourcing CEO

Isaac is a California native who enjoys travelling, scuba diving, and fine cigars. 

Before founding Paragon, Isaac was a founding partner of Apex, a product development and manufacturing outsourcer in China.



Paragon Outsourcing

Our History

Paragon began life as a humble technical support and services company back in 2011, founded by Isaac Kohno and Daniel Tran.

Not long afterwards, seeing the potential for growth inside Clark and Isaac being inspired by his work in China’s factory outsourcing industry, the team decided to take Paragon in another direction: BPO.

Despite the abundance of BPOs that have sprung up in the Philippines, outsourcing options for small and medium-sized businesses have remained scarce. Realizing this, Paragon led the way in offering outsourcing services for companies that were developing. Paragon has now grown to be the leading provider of boutique outsourcing services in the region.

   Paragon's Mission

Our Mission is to become your preferred outsourcing partner by creating a compelling value proposition for your non-core processes and services, fulfilled by a high-quality workforce at cost-effective rates. We accomplish this mission through rigorous training and quality control coupled with a collaborative and motivational team environment.

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Paragon's Culture

With team-building events, contests, sports teams and weekly culture nights, Paragon agents are happy, motivated, and energized. You will never find a hint of the sweat-shop environment that typically characterizes most overseas call centres.

Unlike most other BPOs, Paragon owners and directors are always on-site, and they have created a culture that they look forward to being a part of, day in and day out.

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We believe that work is not just about revenue. It’s about relationships, partnerships, teamwork, and mutually-shared goals. This is the philosophy that powers our company, growing it from 15 to 300 seats in a matter of years, making us one of the fastest-growing BPOs in the country.

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The Advantages of Partnering with Paragon Outsourcing

Outsourcing is a practice that's becoming more and more popular in the business world these days—contracting Paragon Outsourcing to take care of certain tasks and processes instead of hiring or assigning domestic employees and staff. Paragon Outsourcing can help your company grow and save money when it's done correctly and for the right reasons. Paragon Outsourcing offers a few other advantages as well.

Paragon Outsourcing Lets You Focus on Core Activities

The back-office operations of a company tend to expand during rapid growth periods. This expansion might start to consume your human and financial resources at the expense of the core activities that made your company successful in the first place. Outsourcing these activities can allow you to refocus your in-house resources on the activities that make you profitable without sacrificing quality or service.

Example: A company lands a large contract that will significantly increase the volume of purchasing in a very short period of time. Consider outsourcing purchasing responsibilities. Your personnel are now free to focus on the contract itself.


Paragon Outsourcing  Can Save your company on Costs

Sometimes it's just not cost-effective to expand operations internally. This can apply to equipment or your location.

Example: If the growth of your business has resulted in an increased need for office space, outsource some simple operations such as telemarketing or data entry to reduce the need for space. It might cost far less than expanding your base in a pricey location if that's even possible, and it would be more efficient and less expensive than relocating.


Paragon Outsourcing Can Promote Efficiency

It can be a good option to outsource when the functions of your back office are complicated in nature and the size of your company prevents you from accomplishing them at a consistent and reasonable cost. The overhead costs of performing a particular back-office function can be extremely high. Consider outsourcing those functions that can be easily moved.

Example: A small doctor's office wants to accept a variety of insurance plans. One part-time person can't keep up with all the different providers and rules so the task is outsourced to a firm that specializes in medical billing, often at a cost that's less than what it would have required hiring additional, skilled personnel or train existing personnel.


Paragon Outsourcing Lets You Keep Operational Control

Operations that are incurring costs that are running out of control should be considered for outsourcing. Departments that might have evolved over time into uncontrolled and poorly managed areas are good candidates. An outsourcing company can often bring better management skills to your company than what would otherwise be available to you.

Example: An information technology department might have too many projects, not enough people, and a budget that far exceeds its contribution to your organization. A contracted outsourcing agreement will force management to prioritize their requests and bring control back to that area.


Paragon Outsourcing Offers Staffing Flexibility

Outsourcing allows operations that have seasonal or cyclical demands to bring in additional resources when they're necessary. The outsourcing company can then be released when things slow down again.

Example: You might have an accounting department that is short-handed during tax season and auditing periods. Outsourcing these functions can provide the additional resources you need for a fixed period of time at a consistent cost.


Paragon Outsourcing Provides Continuity and Risk Management

Periods of high employee turnover can add uncertainty and inconsistency to a business. Outsourcing provides a level of continuity to the company while reducing the risk that a substandard level of operation could bring to the company.

Example: Your human resource manager is on extended medical leave and her two administrative assistants are about to leave for new jobs in a short period of time. Outsourcing the human resource function would reduce risk and allow the company to keep operating while the manager is unavailable. It will give you ample time to make sure you hire the right new assistants.


Paragon Outsourcing Lets You Develop Internal Staff

A large project can require skills that your staff simply does not possess. On-site outsourcing of the project, where you effectively bring in contractors to operate at your own location, can provide you with the people who possess the skills you need. Meanwhile, your people can work beside them to acquire the new skill set.

Example: A company must embark on a replacement/upgrade project of a variety of custom-built equipment. Your engineers don't have the skills required to design this new and upgraded equipment. Outsourcing this project and requiring the outsourced engineers to work on-site allows your engineers to learn and perfect their own skills.

The Bottom Line

There's a reason outsourcing has become such a popular option. It can get your business through a temporarily tough time. It can save you money. And it's not one-size-fits-all. You can work with a single independent contractor or commit to a contract with a large, outsourcing company, depending on your needs.

Paragon & our Social Responsibility

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Paragon Outsourcing is proud to be a part of the ongoing efforts to support the victims of the Taal volcano eruption. This, our second batch of donations, going to the families affected in Barangay Sto. Tomas, Batangas City

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Paragon Outsourcing conducted a Special Block Screening for a cause featuring the movie "Frozen II" at SM City Telabastagan. The beneficiaries of the event were from the Children's Home of the Immaculate Heart of Mary

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As a part of Paragon's commitment to the community, we worked with the Barangay to feed over 800 needy people. A special thanks to Captain Tony Mamac for helping us coordinate this event!

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